541 Zomato Employees Lost Their Jobs Due to Automation

Ane of the about popular food delivery platforms in India, Zomato, has reportedly fired 541 employees from its workforce. That translates to about ten percent of the total force of the company. Zomato justifies its action by citing automation to be the reason for this sudden layoff.

The recent improvements in AI have made Zomato'southward platform sophisticated to the point where the visitor no longer felt the need for a lot of humans for solving user queries since the number of direct order related queries have reduced.

"Over the last few months, nosotros take seen our technology products and platforms evolve and improve significantly. This has led to an overall reduction in direct order-related support queries," told Zomato.

Zomato claims that they accept managed to ameliorate the speed of the service resolution. The visitor has as well stated that just 7.5% of its orders need back up these days which is a noticeable improvement when compared to a double value of 15% back in March this yr.

"While this has been a painful decision, to brand the transition smoother, we accept extended between two-month severance pay (based on tenure), family wellness insurance comprehend (till the end of Jan 2020) and career off-white opportunities with companies," added Zomato.

Even so, the company is taking in people for its applied science, product, and data science teams to ameliorate the platform even meliorate and to completely harness the power of AI and workflow automation.

This move clearly hints at the vision of Zomato to make the platform every bit seamless every bit possible to make sure that customers exercise not confront even slight inconveniences while using the app.

So, what do you call back of this decision by Zomato? Share your thoughts with usa in the comments.